What if I'm not totally happy?

Our Satisfaction Guarantee

We want to make sure that you have a product that does what you need it to do, and does it incredibly well. For the majority of our customers we offer our “One-Question-Asked” returns policy.

All our products are covered by a minimum warranty, but we will generally go beyond it because we think that good products shouldn’t be measured by minimum warranties.

"One-Question-Asked" returns policy

What good is a “no questions asked” returns policy? If you are returning something to us, any reason will do, but we want to know that reason. Did you have a problem? Was it the wrong solution for you? Did you find a better solution?

Our reason for asking is simple – we want to improve what we do. That may mean making a different recommendation to someone in the future, or not selling it for a specific purpose. Or it could be to continue recommending it to others because it was an issue specific to you.

So if you have a product and don’t think it is right then let us know.

For faulty goods please give us the chance to fix or replace it. If it wasn’t quite right, please give us the chance to make a better recommendation.

Though it is up to you.

"One-Question-Asked" returns policy

If we are selling a number of loggers that are going to be used in extreme environments, we ask that you test a single unit first a couple of times. We are happy to cover one damaged/broken unit but not a dozen.

If we have to do a special order for a large quantity of stock (over $1,000) then please make sure that it is the right unit. A restocking fee may apply for non-standard items.

Finally, if you have damaged the item then we would normally try to replace it at cost. We can’t accept damaged items. We don’t care about lost or damaged packaging, but we do care about a physically damaged unit.