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When you pop your LogTag into the Reader, the LogTag Analyzer software should automatically download the data and show you a graph of temperature data.
But what if it doesn’t?
Here’s how to troubleshoot.
If the LogTag Analyzer software is already running and you double-click the icon it will open a second instance. However, the Reader data will only be visible in the first instance. If you have a second copy open, close it, and you should see your temperature data in the other copy.
In LogTag Analyzer, click on LogTag>>Download.
In LogTag Analyzer, click on LogTag>>Download.
If you see Figure A, the problem is with the Reader. Go to Step 3.
If you see Figure B, the problem is with the LogTag, Go to Step 4.
In LogTag Analyzer, click on LogTag>>Download.
In LogTag Analyzer, click on LogTag>>Download.
If you see Figure A, the problem is with the Reader. Go to Step 3.
If you see Figure B, the problem is with the LogTag, Go to Step 4.
Check that the Reader is plugged into a USB slot on your computer. Sometimes, the Reader can have issues if it is plugged into a USB hub rather than directly into the computer.
Still nothing? Try restarting the computer. Sometimes, the drivers for the Reader can get lost. A reboot often fixes things.
If that doesn’t work, you can download the drivers from our Software page, and install them manually.
If you’ve tried all this and your window still looks like Figure A, call us on 1300 08 20 20.
If the LogTag is plugged into the Reader and your window looks like Figure B, it means that the Reader is there, but it can’t talk to the LogTag.
The LogTag battery might be depleted
The most common cause is that the LogTag battery is flat. The models with non-replaceable batteries generally last around 2 years (depending on the sample rate and some other factors). Once the battery goes flat, you will need to buy a new LogTag. The models with replaceable batteries generally last 12-18 months before the battery needs replacing.
The LogTag might be stopped
If the LogTag might be brand new and never started, or it might have been stopped (hibernated). In both cases, you can start the LogTag by going to LogTag>>Configure. See our page for tips on configuring your LogTag.
The Reader may be faulty
Check the contacts inside the Reader. Occasionally, one of the spring-loaded contacts will get stuck or dirty.
We are a real team, working from our office in Castle Hill, Sydney, providing genuine support! We are here to support you, both now and in the future. Feel free to pick up the phone and give us a call on
LogTag Temperature Recorders are distributed in Australia by
KEEP OUT OF REACH OF CHILDREN
LogTag loggers contain small batteries. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.