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Category: FAQ

“My LogTag returned an error message with a number – what does it mean?”

The following table describes the error code values, their meaning and possible remedies. If problems do persist, please check that you have...

“My LogTag can not be re-configured!”

Some LogTags are purchased as single trip loggers and can not be reconfigured once used. This will be shown by a lock symbol  next to the...

“How do I stop a LogTag logging?”

Logging cannot be manually stopped on the LogTag itself. If you want a LogTag to stop recording at a specific time, select a specific numb...

“HELP – have accidentally switched LogTag Analyzer to a different language and now I don’t know where I am!”

Exit the LogTag Analyzer software and delete the file “User Profile.dat” from C:Documents and Settings#USER#Application DataLog...

“I need to copy my LogTag settings to a different PC – how can I do that?”

This application note explains how to distribute LogTag user settings to multiple PC’s, copy user settings from one PC to another and...

“The LogTag Access Wizard reports COM1, COM2, COM3, COM4 are not found or are already in use. What do I do?”

This error means that LogTag Analyzer cannot find an attached interface or LogTag product. In the following example: COM1 cannot be used f...

“Why can’t I see any interfaces in the LogTag Access Window?”

Each time you configure or download a LogTag via the menu, all available communication ports are checked for interfaces with LogTag produc...

“Can I use my LogTag interface on a USB 3.0 port?”

At this stage all major computer manufacturers provide USB 3.0 ports mainly to support storage devices such as external hard drives with hig...

“I am having difficulties communicating with my USB interface while using LogTag software”

USB Device Driver Installation can sometimes fail due to reasons that are outside the control of LogTag Recorders LTD. We would advise to re...

“Are LogTag’s USB interface drivers certified by Microsoft?”

Yes, the drivers have been certified in versions 1.7R14 and later. Older versions of LogTag Analyzer used the unsigned drivers, and we stro...

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