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Keeping your financial details secure is critical. We give you the choice of Paypal and Stripe because they both offer exceptional security. Your credit card details are NOT provided to us and are kept secure by Paypal or Stripe. Alternatively you can use your Paypal account to pay directly.
Same Day Shipping
Most items are kept in stock and will ship same day if you order before 4pm (Sydney time). Depending upon the size of the package and the location, we will use Express Post or a courier. If you are in Sydney and need same day delivery then please call us to see what we can do.
Delivery is normally next business day. It may take longer for Western Australia and regional locations. International deliveries are normally only a couple of business days.
If an item is not in stock, we will contact you to let you know what the expected lead time will be.
Free Expert Aussie Support
We back all of our products with local support where possible. Our 1300 30 33 34 number redirects to our mobile phones after hours so you are able to contact us outside normal Sydney business hours. You won’t be put through to an offshore call centre. You can also email us or use the online chat facility.
Money Back Guarantee
Our goal is to provide solutions to your problems, not products. If our product hasn’t solved the problem, then we have our money back guarantee. This isn’t a “no questions asked” guarantee, because we want to know why the product didn’t meet your expectations. This will allow us to make better recommendations to you and to others in the future.
We will send you an email with the courier tracking number and a link to where you can track your shipment. We will also send you an email once the courier is showing that the item has been delivered. Sometimes the package could be sitting with your receptionist or under someone’s bench without you realizing it. Finally we will call to make sure that you have the item and it is what you expected.